Your English-speaking doctor in Europe, anywhere, anytime.

After you contact us, an English-speaking doctor calls you by video or phone at the agreed time. The consultation lasts 15 to 20 minutes. You then receive your prescription by email within minutes.

Yes. Our prescriptions are issued by doctors authorised to practise in Europe and are recognised in all pharmacies across the European Union, in accordance with EU Directive 2011/24/EU.

Yes, the service is available throughout Europe: Italy, Spain, Portugal, Germany, Belgium, the Netherlands, and all EU countries. All you need is an internet connection.

We generally respond within a maximum of 15 minutes. Sometimes this may take a little longer, but we always get back to you. Please make sure your WhatsApp number is correctly entered.

It depends on your policy. We provide a detailed invoice to submit to your insurer or your national social security.

We can help with all common conditions for adults and children. In an emergency, it is best to call 112 or go to hospital. When requesting a consultation, you can specify the reason on the form. If it is not suitable for teleconsultation, we will let you know. We do not issue prescriptions for certain regulated substances that require an in-person visit.

With our service, it costs €49 and you get all the assistance you need online. We also provide the necessary documents to request reimbursement. For an in-person visit, fees vary by country and specialist.

Call 112, the European emergency number valid in all EU countries. An operator will direct you to the nearest emergency services.

If you have your European Health Insurance Card (EHIC), emergency hospitalisation costs will be covered directly and you will not need to pay upfront. Without it, you may face significant out-of-pocket expenses.